WHAT ARE THE COMMON ISSUES OF AN ELECTRIC SCOOTER?

Read away on how to handle common issues regarding e-scooter.
Take precaution when trying to fix your electric scooter and always handle it with care.

Some of the common electric scooter problems are punctured tires, battery issues, which include faulty and non-functioning batteries. One may also encounter faulty wirings, faulty controllers, and damaged motors, depending on how you use your e-scooter.


“When in Doubt, Don’t.” - Benjamin Franklin


Should you have a difficult time disassembling your e-scooter OR if you are UNSURE how to repair your e-scooter, then better not to. Leave it to the experts at Ride Hub Australia. It is best to have our professionals take care of your unit and guide you how to do it right. In this way, you also protect yourself from any risk or danger caused by improper maintenance. It is always better to be safe than sorry. Reach out to Ride Hub Australia for assistance.
EVERYTHING BATTERY
What is the electric scooter battery?
The battery stores the energy used by the different parts of the e-scooter, such as the motor, controller, lights, and more. The battery includes a battery management system that consists of individual cells and electronics and helps it operate efficiently and safely. When you engage the throttle, the speed controller sends a signal to the battery to release energy to the motor. The motor then moves the e-scooter forward.
ISSUE: The battery dies, doesn’t charge, or is worn-out:

Dead batteries are a common issue with electric scooters. This can be a result of a defective battery, improper charging, extremely cold temperature, or a slowly degrading battery capacity. A dead battery is different from a low battery. A dead battery suddenly does not turn on anymore, while a low battery has a few energy charges left. The latter can simply be resolved by charging the battery.

To fix a dead battery, you may simply charge it. However, take note that it will take longer to completely charge the battery. To avoid this, make sure that your battery never runs out of charge. Always charge your electric scooter battery at the end of the day. If it’s not charging, try plugging the battery in other sockets, and see if it will charge. It’s also a good idea to invest in a voltmeter to check if your battery is charging or not. If it’s still not charging, you should replace your battery with a new one, and safely discard the old one.

If a battery doesn’t charge, it may mean that it has a defective charger, wire, or port, or that it has become over-discharged and can no longer be recharged. If you encounter this situation, you will either need to inspect your e-scooter battery or replace it.

Chargers can sometimes become faulty if you are overcharging or plugging them in a socket with a higher or lower voltage. Having a defective charger can be quite inconvenient since you need it to use your e-scooter.

How to fix a defective electric scooter charger:


First, try to plug the charger into other sockets and see if it works. There’s usually a light indicator that shows if it’s receiving electricity. If it’s turned off, you may need to replace your charger with a new one. To be sure, you can use a voltmeter to check your charger’s output. Also, before you buy a new e-scooter charger, make sure that it’s compatible with the power voltage in your home to avoid damaging your new charger.


How do you fix worn-down batteries?
The only way to fix this is by replacing them with a new one. Since your battery is already at the end of its lifespan, it’s best to switch to a new one to avoid any inconvenience. However, if you can’t replace your battery yet, don’t undercharge or overcharge your battery to help prolong its lifespan.


ISSUE: How to replace an electric scooter battery?

It is recommended to let a professional at Ride Hub Australia change your e-scooter battery, that’s why Ride Hub Australia is here for you — for your safety and convenience. Our experts can also assess whether it is your electric scooter or just the battery that needs to be replaced. It may be time to change your e-scooter if you see signs of damage, burn, or leaks.
BATTERY ISSUES
ISSUE: What if the engine heats up?

Excessive engine heat can be caused by a poor environment or handling such as high temperatures or overloading. When you feel your electric scooter engine heating up, turn off your electric scooter and fix it immediately. Otherwise, it could impact your engine and battery negatively.

How to fix a heated engine:
Turn off your electric scooter first, and let it cool down before checking it. Once it’s safe to touch the e-scooter, check the wiring, fuse, or electrical controller for issues. Wiring and fuse issues mean that your e-scooter can still run.

However, you should reach out to Ride Hub Australia immediately to fix this problem. In the meantime, avoid riding your electric scooter until it is fixed.

ISSUE: The electric scooter shuts off while riding

If you have experienced your electric scooter turning off while riding, this means that your circuit breaker has been tripped.

How to fix a shut down while riding:
Check your fuse or circuit breaker and see if it’s heated or has loose wires. Make sure to secure wires tightly. Steep inclines or overloading can cause the circuit breaker to trip.
You can also wait for a few seconds after your electric scooter has stopped. Then, start it again.
To prevent this from happening again, it’s best to have it checked by a professional at Ride Hub Australia.
TYRES ISSUES

ISSUE: What if I get a flat tire?

This is one of the most common e-scooter problems that you should watch out for if you ride pneumatic or air-filled tyres.

How to fix a flat e-scooter tire:
If there’s a puncture on your tyre, one thing that you can do is to apply tyre sealant. If the puncture is too big, it may be best to replace the tyre itself.


MOTOR ISSUES


What is the electric scooter motor?

The electric motor is the “powerplant” of your electric scooter. The motor is where the power of the e-scooter comes from. It determines the top speed, acceleration, hill climbing ability, power consumption, and performance.


When a rider twists the throttle on the handlebar, the controller reacts by commanding the battery to send electric energy to the motor which is mounted on the hub of the wheels. The motor uses this energy to rotate the gear which then moves the wheels of the electric scooter forward.

The motor is connected to the front or rear wheel of an e-scooter, and it comes in different designs and shapes.


The two types of hub motors include a geared hub motor and a brushed motor.

In case you damage the motor of your e-scooter, get in touch with Ride Hub Australia and we will do what we can to service your e-ride.
HOW TO REQUEST A REPAIR FROM RIDE HUB AUSTRALIA

Go to Ride Hub Australia’s Request for a Repair page and fill out the form.


Make sure to fill out the required fields and explain your concern in detail so that Ride Hub Australia experts can take proper action for your concern.

After submitting your request, wait for our customer service to get in touch with you.

To see if your repair is covered by Ride Hub Australia’s warranty, please read our Warranty Policy. For any concerns regarding your electric scooter, let us know at support@ridehub.com.au.