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WHAT ARE THE COMMON ISSUES OF AN ELECTRIC SCOOTER?

Read away on how to handle common issues regarding e-scooter.

Take precaution when trying to fix your electric scooter and always handle it with care. 

Some of the common electric scooter problems are punctured tires, battery issues, which include faulty and non-functioning batteries. One may also encounter faulty wirings, faulty controllers, and damaged motors, depending on how you use your e-scooter.

“When in Doubt, Don’t.” - Benjamin Franklin

Should you have a difficult time disassembling your e-scooter OR if you are UNSURE how to repair your e-scooter, then better not to. Leave it to the experts at Ride Hub Australia. It is best to have our professionals take care of your unit and guide you how to do it right. In this way, you also protect yourself from any risk or danger caused by improper maintenance. It is always better to be safe than sorry. Reach out to Ride Hub Australia for assistance.

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E-RIDES AND ACCESSORIES

Ride Hub Australia also offers repair services. Reach out to us for more information.

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SERVICE HUB

RIDE HUB'S ELECTRIC RIDE SPECIALISTS

We understand frustration can arise in situations when things go wrong, especially when it comes to your favorite e-ride. But rest assured that at Ride Hub Australia, your e-ride is in good hands with our electric ride specialists who will service your repair or maintenance. Our goal is to keep your e-ride in top, mint condition with experts who can make a full-assessment for you and offer real, practical advice on how to get the most from your investment. At Ride Hub Australia, we offer a range of services including, repairs, servicings, warranty claims, price-matches, rentals and test rides.

Additionally, every customer who visits Ride Hub Australia will gain product knowledge and get a broader idea on the e-rides they are interested in, helping them make the best decision when purchasing the coolest e-ride ever. The Ride Hub technical team is here to help and assist you in whatever we can.

RIDE HUB’S SERVICE HUB GUIDELINES

As Ride Hub Australia experts work on your e-ride and configure the best way to solve the issue, we ask to please bear with us and take note that this may take some time to repair your e-ride to the best of our abilities. 

Please be aware of certain charges that may be incurred to serve you better.

Just a few heads up that you should know if you are requesting to repair your electric ride:

  1. 👉 The time it takes to evaluate and repair an e-ride can range up to 5 weeks, depending on the repair queue and shipping delays. 
  2. 👉 To initiate a repair request, the customer must provide a video that shows the issue with the e-ride. We recommend that the customer seek assistance from another person to film the e-ride being ridden to avoid any accidents. The Ride Hub technical team will review the video within 2 business days and suggest a resolution that may involve providing instructions to fix the issue, replacing parts, sending the e-ride to a repair partner or shop, or replacing the entire e-ride depending on the severity of the problem.
  3. 👉 After going through the sent video with the issue, the Ride Hub technical team will reach out to the customer to help troubleshoot the e-ride, if needed.
  4. 👉 Ride Hub asks the customer to kindly follow the recommended steps first because if the Ride Hub technical team finds no issue with the e-ride, the customer will be responsible for the shipping and evaluation fees. 
  5. 👉 In the event that the e-ride has lapsed in its warranty period, the customer must pay for the shipping fees, parts replacement and labor fees.
  6. 👉 It is also important to know that proper packaging is required when sending the e-ride back for repair to avoid damages while it is in transit. Ride Hub wants to make sure your e-ride gets to us in good shape despite unforeseen travel conditions. However, damages incurred on the e-ride while in transit due to poor packing by the customer will not be covered by warranty. Please pack it well, otherwise Ride Hub can refuse to repair the e-ride or even void the warranty.
  7. 👉 To further elaborate, without the proper packing of your e-ride, (the proper one should be just like how you originally received your brand-new e-ride), your e-ride may arrive at the Ride Hub headquarters in a very poor shape– maybe even dilapidated–and this is what we are avoiding. If this is the situation at hand, Ride Hub has the right to refuse to handle your e-ride to avoid liability in case there may be further damages found.
  8. 👉 Hence, if the original box and foam are no longer available, the customer must secure the same packaging with similar dimensions. Ride Hub can supply new boxes and foam with a small fee, just reach out to Ride Hub.
RIDE HUB’S FREE SHIPPING AUSTRALIA-WIDE

As researched by Ride Hub Australia, free shipping indeed entices customers to make a purchase because of the convenience that saves one the hassle from thinking of the shipping logistics. Additionally, it saves one time and effort as well. It is without a doubt that customers appreciate getting their dream electric ride with free shipping. Online shopping has never been better here at Ride Hub Australia.

Ride Hub Australia is one of the companies that wrap all costs into the price of each electric ride, resulting in the customers saving money. Needless to say, in one shot, you save money and you save time!

Because the truth is, shopping carts are often abandoned at the checkout when customers are dissuaded by an additional shipping charge. At Ride Hub Australia, we understand that shipping costs are a critical factor in e-commerce sales and the deciding factor as well of the customer. We want to make your experience better and we have learned from the best. According to a survey conducted by Forbes, 84% of shoppers have specifically made a purchase because shipping was free. So rest assured and trust that Ride Hub Australia has you covered when it comes to FREE SHIPPING!

So if you are from Australia, you can now get FREE SHIPPING on any electric ride from the variety we have at Ride Hub Australia.

Check our Shipping Policy for more details!

RIDE HUB’S DISCOUNTS AND PROMOTIONS

Reach out to Ride Hub Australia at support@ridehub.com.au and experience superb customer service and after-sales support! Check out the reviews our customers have given us and why they keep coming back when they need help. See for yourself why we at Ride Hub Australia is the choice destination for all things e-rides.

CONVENIENT PAYMENT METHODS 

For any purchases made at Ride Hub Australia, paying is as convenient as it is secure. The payment options include cash, cards like American Express, Mastercard, Visa and online platforms like Shop Pay, Visa, Afterpay, Latitude Pay and Zip Pay. If there’s any problem, reach out to us and we will do our best to assist you.

KINDS OF ELECTRIC SCOOTERS:

What is a commuter electric scooter?

Commuter electric scooters for adults are designed to have more power and durability for daily use. It features around 300W of motor power and enough battery capacity to travel an average range of 25 km. Not only will it make your commute to work much better—mostly because no one likes sitting in traffic—but it's also a fun way to shake up your normal routine. It's better for the environment to ride a scooter to work than drive a car.

What is a long-range electric scooter?

Long range refers to how far your electric scooter can travel before needing to stop and recharge. Long-range e-scooters offer over 40 km (25 miles) up to 100 km (62 miles). This is a well-sought after feature because their whole commute is determined by the distance their scooter can travel in one full charge.

What is a heavy duty electric scooter?

Heavy-duty electric scooters are designed to take on different terrains, using a powerful motor. which in return enables the e-scooter to carry heavier loads with ease. Expect to get at least 1000W nominal motor power from this type of e-scooter.

What is an extreme, off-road, all-terrain electric scooter?

Just by its description, extreme, off-road, all-terrain electric scooters are also heavy duty but more powerful. Preferably it is made with a steel alloy frame, a high-tech dual brake system, a powerful motor, a large capacity battery, and a shock or suspension system that can go through challenges. Mighty electric scooters such as these are perfect for power-hungry, adventure-seeking, thrill-catching riders who are up for the ride of their life.

What brands of electric scooters does Ride Hub Australia carry?

Ride Hub Australia carries top-notch, premium brands like Bolzzen, Ducati, Inokim, Kaabo, Mearth, Segway and Xiaomi. 

KINDS OF ELECTRIC BIKES

Ride Hub Australia’s Official Electric Bike

Ride Hub Australia’s official electric bike is feature-rich with 3 built-in riding modes that can be easily switched during riding.

MODES:

  1. Electric mode - Tum on the power and turn the handlebar. No need to step foot.
  2. Assistant mode - Switch on the power, no need to turn the handlebar to gently drive the foot.
  3. Manpower mode - No power, use like a bicycle, zero battery consumption 

SPECIFICATIONS:

The official e-bike of Ride Hub Australia is every cyclist's dream. It has a powerful motor of 750W, 20-inch off-road tyres, puncture-proof metal compilation layer, inner metal compilation layer, anti-slip rubber layer, front and rear dual disc brake system + E-ABS electronic brakes.

The Ride Hub e-bike has a speed of 25 kg, a range of 75 km when fully charged, 16 cm disc brakes, weighs 25 kg and can carry a max load of 100 kg.

BASIC PARTS OF AN E-SCOOTER:

Handlebar

The handlebar is the part that you interact with the most. On this part, you can see the handles, display screen, brake controls, accelerator, and other features and controls of your electric scooter.

A good handlebar consists of handles with a good grip and controls that are designed for ease of use. Your e-scooter handles are an important part of controlling your e-scooter.

Stem

The stem is the long tube that connects your handlebar to the front wheel and the rest of the electric scooter parts.

This part can be folded and can become a handle when the e-scooter is carried.To prevent any damage to the folding mechanism and the stem, avoid putting pressure on the handlebars.

Lights

Most electric scooters have a built-in LED headlight and a tail light which gives enough illumination to see and stay visible during night rides.

Make sure to always check the LED light of your e-scooter if it gives enough illumination to help you see the road, especially at night.

Battery

The battery is the life of your e-scooter, like the gas tank but more eco-friendly since it is made up of many cells that store the energy that your electric scooter needs to ride.
Batteries are usually located under the deck, but in some cases, they can be found within the stem.

Most electric scooters also use Lithium-ion batteries because they have better capacity and stability.

Deck

The deck is the platform where you stand on.
Different electric scooters use different materials for the deck.

Most models use rubberised decks for better grip.
E-scooter decks usually measure 14” x 5”, which is wide enough to place your feet.


Controllers

A speed controller is a component located within the e-scooter that looks like a rectangular metal with many different wires attached to it.

The controller manages the current flow from the battery to the motor.The controller bases how much current flow passes through via the accelerator.

Tyres

There are two types of tyres:

1) Pneumatic (air-filled) Pneumatic tyres provide better ride quality as they cushion bumps better than solid tyres, however they are vulnerable to punctures.Larger pneumatic tyres can offer better shock absorption than suspensions.


2) Solid (airless) tyres offer less maintenance and promise no punctures at all, but do not cushion bumps on the road, therefore offering poor ride quality.

Motor

Usually the motor is placed within one or both of the e-scooter wheels. These are brushless direct current electric motors (BLDC) built within wheel hubs.


Powerful e-scooters, like those used for off-roading, may have dual motors, which means there’s one in each wheel.
E-scooter motors are measured in wattage and rated based on power consumption. The higher the wattage, the more powerful the electric motor.
Commuter e-scooters usually have around 250W to 500W motors, while off-road e-scooters offer 1200W motors and above.

Brakes

Brakes are an important part of an e-scooter since it is what helps the rider stay safe and stay in control while riding. There are different types of brakes, divided into mechanical brakes and electronic brakes.Mechanical brakes offer stronger braking power and use mechanisms to slow down.Electronic brakes use the motor to stop, and it includes electronic and regenerative brakes that don’t need any maintenance at all.

Suspension


The suspension helps improve ride quality as it stabilizes the rider’s ride on bumpy roads.
Suspension found on e-scooters include hydraulic, spring, and rubber suspension. Only a few e-scooters offer suspension.

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