Ride Hub Australia is the one-stop-shop for electrified beasts (e-rides), be it shopping repairs and maintenance, or even just inquiries. Below we will showcase our commitments to service your e-ride with, which include:

• ELECTRIC RIDE SPECIALISTS
• SERVICE HUB GUIDELINES
• PRICE-MATCH GUARANTEE
• FREE-SHIPPING (MORE INFO)
• FREE-SHIPPING SCHEDULE
• CUSTOMER SERVICE AND AFTER-SALES SUPPORT
• CONVENIENT PAYMENT METHODS

For all the questions customers have, Ride Hub Australia also makes sure to address all of it personally and comprehensively. But if that’s not enough, Ride Hub Australia can even give you more info and details, just subscribe to our newsletter.

RIDE HUB’S ELECTRIC RIDE SPECIALISTS

We understand frustration can arise in situations when things go wrong, especially when it comes to your favorite e-ride. But rest assured that at Ride Hub Australia, your e-ride is in good hands with our electric ride specialists who will service your repair or maintenance. Our goal is to keep your e-ride in top, mint condition with experts who can make a full-assessment for you and offer real, practical advice on how to get the most from your investment. At Ride Hub Australia, we offer a range of services including, repairs, servicings, warranty claims, price-matches, rentals and test rides.

Additionally, every customer who visits Ride Hub Australia will gain product knowledge and get a broader idea on the e-rides they are interested in, helping them make the best decision when purchasing the coolest e-ride ever. The Ride Hub technical team is here to help and assist you in whatever we can.

RIDE HUB’S SERVICE HUB GUIDELINES

As Ride Hub Australia experts work on your e-ride and configure the best way to solve the issue, we ask to please bear with us and take note that this may take some time to repair your e-ride to the best of our abilities.

Please be aware of certain charges that may be incurred to serve you better.

Just a few heads up that you should know if you are requesting to repair your electric ride:

• The time it takes to evaluate and repair an e-ride can range up to 5 weeks, depending on the repair queue and shipping delays.

• To initiate a repair request, the customer must provide a video that shows the issue with the e-ride. We recommend that the customer seek assistance from another person to film the e-ride being ridden to avoid any accidents. The Ride Hub technical team will review the video within 2 business days and suggest a resolution that may involve providing instructions to fix the issue, replacing parts, sending the e-ride to a repair partner or shop, or replacing the entire e-ride depending on the severity of the problem.
• After going through the sent video with the issue, the Ride Hub technical team will reach out to the customer to help troubleshoot the e-ride, if needed.
• Ride Hub asks the customer to kindly follow the recommended steps first because if the Ride Hub technical team finds no issue with the e-ride, the customer will be responsible for the shipping and evaluation fees.
• In the event that the e-ride has lapsed in its warranty period, the customer must pay for the shipping fees, parts replacement and labor fees.
• It is also important to know that proper packaging is required when sending the e-ride back for repair to avoid damages while it is in transit. Ride Hub wants to make sure your e-ride gets to us in good shape despite unforeseen travel conditions. However, damages incurred on the e-ride while in transit due to poor packing by the customer will not be covered by warranty. Please pack it well, otherwise Ride Hub can refuse to repair the e-ride or even void the warranty.
• To further elaborate, without the proper packing of your e-ride, (the proper one should be just like how you originally received your brand-new e-ride), your e-ride may arrive at the Ride Hub headquarters in a very poor shape– maybe even dilapidated–and this is what we are avoiding. If this is the situation at hand, Ride Hub has the right to refuse to handle your e-ride to avoid liability in case there may be further damages found.
• Hence, if the original box and foam are no longer available, the customer must secure the same packaging with similar dimensions. Ride Hub can supply new boxes and foam with a small fee, just reach out to Ride Hub.

RIDE HUB’S FREE SHIPPING AUSTRALIA-WIDE (MORE INFORMATION)

As researched by Ride Hub Australia, free shipping indeed entices customers to make a purchase because of the convenience that saves one the hassle from thinking of the shipping logistics. Additionally, it saves one time and effort as well. It is without a doubt that customers appreciate getting their dream electric ride with free shipping. Online shopping has never been better here at Ride Hub Australia.

Ride Hub Australia is one of the companies that wrap all costs into the price of each electric ride, resulting in the customers saving money. Needless to say, in one shot, you save money and you save time!

Because the truth is, shopping carts are often abandoned at the checkout when customers are dissuaded by an additional shipping charge. At Ride Hub Australia, we understand that shipping costs are a critical factor in e-commerce sales and the deciding factor as well of the customer. We want to make your experience better and we have learned from the best. According to a survey conducted by Forbes, 84% of shoppers have specifically made a purchase because shipping was free. So rest assured and trust that Ride Hub Australia has you covered when it comes to FREE SHIPPING!

So if you are from Australia, you can now get FREE SHIPPING on any electric ride from the variety we have at Ride Hub Australia.

RIDE HUB’S FREE SHIPPING SCHEDULE

While Ride Hub Australia provides customers with free shipping, please be informed that shipping time depends on your location in Australia.

Please expect delays that may occur depending on surrounding circumstances.

Ride Hub Australia also offers Express Shipping with a minimal fee of $10 to $50 (AUD) depending on the delivery location.

Outside Australia?

If you are located outside Australia but dream of owning an electric ride from Ride Hub Australia, rest assured we will still try our best to get to you. So don’t hesitate to reach out to Ride Hub Australia for solutions we can possibly work out for you!

RIDE HUB’S DISCOUNTS AND PROMOTIONS

Ride Hub Australia loves to celebrate, because life is supposed to be enjoyed and we love to party! So if there’s a special occasion like Mother’s Day, Father’s Day, Christmas Day and other holidays, we always have a discount and promotion in store for you – even surprise ones – make sure to stay updated on latest news, sales, discounts and promotions by following the social media accounts of Ride Hub Australia.

RIDE HUB’S CUSTOMER SERVICE AND AFTER-SALES SUPPORT

Reach out to Ride Hub Australia and experience superb customer service and after-sales support! Check out the reviews our customers have given us and why they keep coming back when they need help. See for yourself why we at Ride Hub Australia is the choice destination for all things e-rides.

CONVENIENT PAYMENT METHODS

For any purchases made at Ride Hub Australia, paying is as convenient as it is secure. The payment options include cash, cards like American Express, Mastercard, Visa and online platforms like Apple Pay, Google Pay, Shop Pay, and PayPal. If there’s any problem, reach out to us and we will do our best to assist you.