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QUICK FAQ ANSWERS

Hey there! Here you will find quick answers to your questions. But for more information, we will also provide deeper, in-depth answers to pressing questions. Links are found below. 

RIDE HUB AUSTRALIA INFO:

Where is Ride Hub Australia located?

Ride Hub Australia is located at Shop 4, Ground floor/129-135 Victoria Ave, Chatswood NSW 2067, Australia. Come on over, we would love to get to know you and help you find the best electric ride for you!

Do I need to create an account to order?

We love to keep it simple for you, so no need to create an account to place an order. Simply order online or reach out to Ride Hub Australia and it would be our pleasure to assist you.

Can someone assist me in my orders?

At Ride Hub Australia, when it comes to choosing the best electric ride, be it an electric scooter or an electric bike or even electric toys, we are in the business of satisfying our customers as much as possible. So if you’re looking for the perfect electric anything, you’ve come to the right place.

When it comes to electric scooters, Ride Hub Australia also has a range of tools and guides to help you work out the right electric scooter for their lifestyle and their budget, even a buying guide for their convenience.  Ride Hub Australia’s customer service and after-sales support is 100% reliable.

Do you have apps available on iOs or Android?

Stay tuned for this, we at  Ride Hub Australia are working on it! Like all good things, they take time.

SHIPPING INFORMATION:

Do you offer free shipping?

Yes, Ride Hub Australia offers FREE SHIPPING Australia-wide but for e-rides only (electric scooter/electric bike). It is not applicable to accessories and parts unless purchased together.

How long should I wait until my order arrives?

Your orders are our priority but while we do our best to provide you with swift service, shipping time depends on the location. It takes 2-5 business days to ship to New South Wales, while it may take 7-10 days to ship to Tasmania. Please expect delays that may occur depending on surrounding circumstances.

See our Shipping Pollicies

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Can I get my orders sooner?

At Ride Hub Australia, we understand that time is of the essence so we have an express shipping option but with a minimal fee of $10 to $50 (AUD) depending on the location.

Do you ship outside of Australia?

Ride Hub Australia is doing its best to cater to other countries, however, as of the moment, we only ship to Australia. But don’t hesitate to reach out to us and we will see what we can do for you!

Can I order online and pick the item up personally?

Yes, of course! We would love to have you over at Ride Hub Australia. Simply leave a customer note during check out that you wish to pick up the item personally when you place an order on the Ride Hub Australia website. To serve you the best, we will need you to send us the date and time of your availability so we can schedule it in with ours.

CUSTOMER SERVICE & REPAIRS:

Does Ride Hub Australia have a Customer Service for concerns I may have regarding my electric ride?

Definitely! Ride Hub Australia prides itself in its superb after-sales support which is evident in our Google Customer Reviews. At Ride Hub Australia, we truly care, even beyond the sale.

What is your repair policy for Ride Hub Australia products if it’s not covered by warranty?

Ride Hub Australia is your one-stop-shop for both repairs and shopping needs. We are always at your service! Our first line of action would be to request a video from your end so we can make an assessment beforehand. If our assessment shows that a repair needs to be done and the component affected needs to be replaced, Ride Hub Australia will inform you of the cost of the component which will be another online order. If not, Ride Hub Australia will ask you to send the product to our office for repair. For any related concerns, please fill out this Request Form and our Customer Care team will contact you as soon as possible.

Can I test your e-scooter/ e-bike before I order?

Yes, you are more than welcome to visit Ride Hub Australia to test some of our electric rides, like our electric bike or electric scooters. Please book a schedule here. Ride Hub Australia is located at Shop 4, Ground floor/129-135 Victoria Ave, Chatswood NSW 2067, Australia.

DISCOUNTS:

Ride Hub's Price Match Guarantee

When you shop at Ride Hub Australia, it is our pleasure that you have shown interest in us and we do our best to satisfy all our customers to the best of our abilities. In return we offer the best prices for the best electric rides! 

Guaranteed, we have the most affordable top-notch e-ride for you. To prove that, we have a Price Match Guarantee wherein if you find another store’s offer with a better price, get in touch with Ride Hub Australia and send us  a link for a price match. You may send us a chat on the Ride Hub Australia website, email us at support@ridehub.com.au or reach us at +61 488 849 301.

Please note that this is subject for approval as we verify with the other store. We only accept price matches for brand new electric scooters or combos from our official retail partners. This is also not applicable to accessories and parts. Please be informed that we have the right to reject requests if the listings are from sites that are not our official partners.

Ride Hub's Student Discounts

Ride Hub Australia currently has a Rental Hub for individuals who are interested to try out our electric rides. And students who can provide proof of enrollment in the current year will be given a 10% discount for their rental of Ride Hub Australia’s electric bike.

Ride Hub Australia
also has a line of entry-level e-scooters made exactly for young adults as young as 14 years old. These types of e-rides are also perfect for students and beginners!

To stay updated on latest news, sales, discounts and promotions, check out the official website of Ride Hub Australia and follow the social media accounts listed below:

Ride Hub Australia’s official website

Ride Hub Australia’s Facebook

Ride Hub Australia’s Instagram

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